Grievance & Support Portal
We take your payment gateway experience seriously. If you have any disputes, failed transactions, or service grievances, our dedicated Nodal Officer team is here to help.
Escalation Matrix
We follow a strict, RBI-aligned 3-tier escalation matrix for resolving payment and service disputes quickly.
Level 1: Customer Support
First point of contact for transaction failures, refund tracking, and general queries.
Level 2: Grievance Officer
Escalate here if you are not satisfied with Level 1 resolution within 3 business days.
Level 3: Nodal Officer
Highest level of internal escalation. For regulatory compliance and complex financial disputes.
Lodge a Formal Grievance
Use this form only for raising formal disputes, reporting unauthorized transactions, or filing complaints against our payment gateway services.
Required Information
To process your request quickly, please include your Transaction ID, Merchant Name, and Date of Transaction within the message body.
Secure & Confidential
Your grievance details are stored securely and only accessible by authorized dispute resolution personnel.
Cyber Fraud Alert
If you suspect you are a victim of financial cyber fraud, please immediately report the incident on the National Cyber Crime Reporting Portal (www.cybercrime.gov.in) or call the helpline number 1930 before raising a dispute here.